Cancellation and Refund Policy

Draft for business review. Text in [square brackets] must be completed by the business, and this page should be reviewed by a qualified adviser before launch.

Cancellation and refund terms depend on the service booked and on the supplier’s rules. This page describes how we handle them.

Before a booking is confirmed

You can withdraw an enquiry at any time before you confirm a booking. No charge applies to an enquiry.

After a booking is confirmed

The conditions that apply to your booking, including any cancellation periods, charges and refund amounts, are shown on the relevant package page where available and are confirmed to you in writing before you pay. [Cancellation periods and charges to be defined by the business.]

Flights

Airline fare rules determine whether a ticket can be changed or refunded. We will explain the applicable rules when we share options with you. [Service fee policy to be defined by the business.]

How to cancel

Contact us using the details on our Contact page and quote your booking reference. [Process and timelines to be defined.]

Refunds

Where a refund is due, it is processed to the original payment method after we have received any amount payable by the supplier. [Timelines to be defined.]

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